Careers

IT Support Specialist

Job Location: Salt Lake City, Utah
Reports to: CTO
Job Code: 1200-0806-01

Role Definition:

• + Under supervision of CTO, installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and Company-wide electronic mail system (Exchange); assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to staff; and performs related work as required

Job Responsibilities:

• + Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
• + Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• + Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
• + Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
• + Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
• + Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
• + Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
• + Performs other duties of a similar nature or level

Preferred Qualifications and Experience:

• + Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above
• + Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone