Careers

Senior Technical Lead – Customer Support

Job Location: Salt Lake City, Utah
Reports to:Manager of Technical Operations
Job Code:3500-1001-02

Company Overview:

Venafi is the leader in systems management for encryption, enabling organizations to deploy, manage and control encryption technologies across diverse operating systems and infrastructure environments—from the desktop to the datacenter. Venafi customers include some of the world's largest organizations in financial services, telecommunications, government, healthcare, aerospace, transportation and other industries. For more information, go to www.venafi.com. Venafi products enable its customers to automatically discover where encryption is deployed, monitor encryption systems for proper operation, configure application encryption settings, manage the full lifecycle encryption keys and certificates, and report on status. The tangible business value for Venafi customers includes reduced system outages, improved security, increased operational efficiency, reduced operating costs, and better compliance.

Venafi offers a team environment that encourages excellence, rewards individual contributions, and provides opportunities for professional development. A competitive, comprehensive benefits package is offered to full-time employees.

Job Responsibilities:

• + Technical support of customers purchasing and using Venafi products.
• + Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
• + Work closely with Sales team to ensure cohesive product and services solution.
• + Communicate proactively customer problems and record all customer interactions in our CRM system.
• + Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• + Establish and maintain effective working relationships with clients.

Qualifications:

Ideal candidate must be self-motivated with a proven track record in information technology or security products customer support.   PKI direct experience a plus.  Our Technical Support Engineers must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.   He/she must possess presentation skills and be able to communicate professionally in written responses.

Required Skills & Knowledge:

• + Public Key Infrastructure (PKI) including technology, standards, and implementations
• + Securing Internet applications, e.g., cryptography, standards, techniques
• + Understanding of large network design, layout and operations
• + Directory technologies and standards, e.g., LDAP, Active Directory
• + Database (Oracle and/or MS SQL, MySQL) experience
• + Excellent presentation, verbal and written communications skills
• + Travel up to 50% within US International travel a possibility

Preferred Experience:

• + Experience with IBM technology (MQ, Mainframe, Websphere) environments a plus
• + Bachelor's degree preferred
• + Two or more years of experience developing Microsoft SQL Server, MySQL and Oracle applications
• + 10 years experience working with complex computing systems
• + 5 years of direct security or systems management industry experience
• + CISSP preferred