Support :: Venafi

Analyst Coverage

"Admittedly this is a complex topic, but the most important takeaway is this: the risk-based evaluation your company needs to make right now is not about your vulnerability to the Flame virus; it is about your vulnerability to MD5-signed certificates. If you are confident in knowing how many of these there are, and where they are, and what systems are potentially at risk as a result – well done." Full Report

"Organizations with roughly 200 or more documented X.509 certificates in use are high-risk candidates for unplanned expiry and having certificates that have been purchased but not deployed." Full Report

"To support the broader deployment of encryption, organizations with top performance have looked towards increased automation and centralized, heterogeneous approaches to key lifecycle management. Venafi is well-aligned with this Best-in-Class approach."

"Venafi's primary differentiator is its broad entity support for systems that utilize asymmetric keys and certificates. In addition, it implements flexible key lifecycle policies and administration functionality and automated discovery of keys and certificates in systems that support such activity."

"Venafi offers compelling advantages, such as being the early mover in this market, with proven deployments at marquee customers demonstrating its ability to scale and provide breadth of integration."

"When there are many hundreds of certificates from a variety of certificate authorities, the only ecumenical [universal], nonproprietary provider of a certificate management solution is Venafi. Other CA management systems are biased toward the particular CA by, for example, only supporting renewals from that specific CA." Full Report

"The emphasis on orchestration, in tandem with its scalability and interoperability, is tied to the evolution of Venafi's competitive landscape, and to the potential to frame its value in the context of risk management."

Maintenance

Adopt and manage your Venafi solutions with complete confidence, knowing you have the software upgrades and updates, and support you need. With these world-class resources at your fingertips, you’ll be able to manage costs, minimize risks, and focus on meeting your overall business objectives.

Overview

Through our software solutions and ecosystem of partnerships, our solutions lower cost, complexity, and risk. But great technology is never enough. Venafi maintenance complements your product purchase with the critical combination of product upgrades, software updates, and support. It helps you stay current with technology, keeps your Venafi solutions running smoothly, and reduces the overall risk to your IT operations. Maintenance is a critical component of Venafi buying programs and is part of our ongoing commitment to help our customers be successful.

Product Upgrades – new versions

As we release new versions of software are released, you automatically receive updates as a benefit of your Maintenance program. You have immediate access to the latest technology, which allows you to take advantage of new features and functionality that help you maintain the highest levels
of productivity. With one modest annual investment, you can ensure that you have easy access to new software releases without complicated budgeting cycles and individual software purchase requests. And even though you have immediate access to the new software, you have the flexibility to update your systems at the time that best meets your needs.

Product Updates – patches & fixes

Keeping your systems up-to-date with the latest service packs, patches and fixes is critical to maintaining an optimized and secure system. Maintenance customers have exclusive access to these crucial resources. Subscribe to receive automatic notifications so you can immediately access the right, environment-specific content , specific to your environment, that will keep your systems updated and running smoothly.

Support

With Maintenance, you can leverage the expertise of the world-class Venafi support organization, ensuring you have the help you need, when you need it. Venafi Support is comprised encompasses of a network of people, systems, and services designed to ensure that you receive the highest-quality technical support assistance. We have more than eight years of experience supporting global enterprises with complex systems and are recognized by customers for delivering excellent support.

Choose the Plan that Meets Your Needs

Our customers have very diverse needs, and we know a one-size-fits-all approach does not apply. With Venafi Maintenance, you choose between two levels of service: Business and Enterprise.

Enterprise Maintenance includes 24×7 access for up to 4 four designated contacts
Business Maintenance entitles one primary contact to 12×5 access
- 7AM – 7PM U.S. Mountain Time, Monday – Friday for North America customers
- 8AM – 8PM Central European Time, Monday – Friday for European customers
- 7AM – 7PM Australia Eastern Time Monday – Friday for Australia-New Zealand customers

Then, if you’d like, you can augment your plan with a number of enterprise-level support services. Some of our most popular services include:

Assigned Primary Support Engineer (PSE) or Dedicated Support Engineer (DSE)
Standby and on-site support services
Professional Services engagements, and much more …

Your support access includes:

24×7 access for Essential Maintenance, 12×5 access for Basic Maintenance
Email and Telephone telephone access
Remote diagnostics and support
Online case management
Access to all content in the Venafi Support Knowledge base
Ability to submit bug reports online

The Bottom Line

You can be confident that our vision and proven ability to execute will allow you to succeed today and in the future. The benefits of Venafi Maintenance allow you to focus on protecting your data, while we focus on making sure your systems operate smoothly and without interruption. For more information about Venafi Maintenance or our buying programs, please contact your Venafi sales or service representative.