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Get Self-Service Access to Venafi from ServiceNow with New Difenda Integration

Get Self-Service Access to Venafi from ServiceNow with New Difenda Integration

Venafi and ServiceNow
December 3, 2019 | Bridget Hildebrand


Many IT professionals struggle to automate the lifecycle of keys and certificates that serve as machine identities. Without automation, organizations can introduce manual errors in certificate requests and lack crucial information on where these critical security assets are installed. In addition, many organizations don’t know who controls access to each system where a machine identity is installed. These issues can lead to costly outages, affecting the reliability and availability of critical servers. 

By automating self-service access to certificates within a machine identity management program, organizations can proactively sidestep many of the challenges that arise throughout the certificate lifecycle. Difenda, a global cybersecurity leader with experience helping companies manage risk and defend against cyberthreats, has simplified access to secure, policy-compliant certificates through a ServiceNow interface. To that end, Difenda developed the Difenda ServiceNow application for the Venafi Trust Protection Platform as part of the Machine Identity Management Development Fund.




Accelerating the Adoption of Machine Identity Management

The Difenda Machine Identity Management for ServiceNow product enables enterprises that have standardized on the ServiceNow IT Service management (ITSM) platform to access the extensive capabilities of the Venafi Platform from within the ServiceNow interface. Using this integration, organizations can accelerate the rollout of machine identity management and delivery of certificates-as-a-service to every certificate owner across the extended enterprise. 

The integration gives users self-service access to the Venafi Platform through ServiceNow ITSM. This easy access to machine identities through ServiceNow also enables users to leverage customizable workflows that automate management of keys and certificates with the Venafi Trust Protection Platform. With Difenda Machine Identity Management for ServiceNow, enterprises can accelerate machine identity management services used throughout the entire business.

Learn more about the Difenda/ServiceNow integration from Jeffry Jacob, Cyber Risk Management Advisor at Difenda. 




Key benefits of the integration include:

  • Accelerates machine identity management. CISO’s can deliver the power of the Venafi Trust Protection Platform without needing to train enterprise users with ServiceNow access.
  • Eliminates errors. Requests for new certificates are submitted through ServiceNow and sent to approvers so they adhere to organizational policies and processes. Administrators can also provide default entries for parameters that never change for the enterprise.
  • Stops costly outages. The Difenda integration helps businesses avoid a common cause of certificate outages. Venafi is deeply committed to the elimination of outages and offers the industry’s only No Outages Guarantee.

To reduce security risk and improve reliability, CISOs want faster and more comprehensive machine identity management across the extended enterprise. According to Kevin Bocek, vice president of security strategy and threat intelligence at Venafi, “The Difenda Machine Identity Management for Service Now application provides machine identity management to any user familiar with and trained in the use of ServiceNow.”

To learn more about the ServiceNow integration, please visit the Difenda page on the Venafi website.

“This blog features a solution from the ever-growing Venafi Ecosystem, where industry leaders are building and collaborating to protect more machine identities across organizations like yours. Learn more about how the Venafi Technology Network is evolving above and beyond just technical integrations.”


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About the author

Bridget Hildebrand
Bridget Hildebrand

Bridget is Sr. Manager, Ecosystem Marketing at Venafi. She has over 20 years of experience managing technology partnerships and global channel programs for a broad range of technology organizations.

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