Maximizing Online Banking and Mobile App Efficiency for a Multi-National U.K. Bank
Before Venafi: No process for renewing 12K certificates; excessive expense to manage certificates and risk.
After Venafi: 60% increase in efficiency with certificate management, reduced 10k FTE hours; eliminated escalations; threat surface reduced, created and enforced policies; automated workflows; and significant reduction in Services SLA.
This global bank wanted to achieve Encryption Everywhere. Along the way, they had grown their quarterly SSL certificates to more than 3,000 renewals and 600 new, and they expected to continue to grow rapidly. Things were complicated because they were doing all of their certificate processes by hand. They knew they wouldn’t be able to keep up with management, and more importantly, security. Every certificate was taking about four hours a year to manage, and with thousands of certificates, this was unsustainable.
The bank knew it was risking outages, breaches, slow incident response, and compliance failure.
When the bank implemented the Venafi Trust Protection Platform, they realized a 60% drop in certificate management workload almost immediately. They saved 10,000 management hours and were able to improve their certificate-dependent Service Level Agreements from 10 days down to 1.
Most importantly, they also immediately improved security. They were able to enforce policies and automate workflows. With detailed reports, they prioritized certificate remediation. Escalations were essentially eliminated, going from multiple case a month to zero. The bank could now safely expand SSL everywhere.